If your question(s) still remains unanswered after reviewing are FAQs try our technical support options here.
Q1. I've just installed Gem Master Pro, but when I run it everyfunction is greyed out.
Q2. How do I use the Add / Edit / Delete / Cancel / Close functions on most every screen.
Q3. How can I design a label for an item in the Inventory Screen?
Q4. Can I double click on a row in any screen that I am currently viewing.
Q5. My business has multiple computers. Will Gem Master Pro run on a Network?
Q6. When I look at All Items on Memo Report under the Reports menu there are no items listed, but if I go look at the memos under the Transactions menu there is 4 past due and 4 open. Why can't I see them listed in the All Items Memo Report?
Q7. Are custom features available for Gem Master Pro?
Q8. What does reference mean on the payment screen?
Q9. After a custormer makes a Purchase or Payment, how can I print out a receipt or an invioce?
Questions / Answers
Q1. I've just installed Gem Master Pro, but when I run it everyfunction is greyed out.
A1. Click on Administrative Maintenance and from the drop down menu select Administrator Password, or User Profiles. You must first set up a Password. Also see Security Features!
Q2. How do I use the Add / Edit / Delete / Cancel / Close functions on most every screen.
A2.
Add: To add anything first click the Add Button.
Edit: To Edit anything first Highlight a row of that which you want to edit and then click the Edit Button.
Delete: To Delete first Highlight a row of that which you want to delete and then click the Delete Button.
Cancel: To cancel one of the following actions Add, or Edit simply click on the Cancel Button.
Close: The Close Button will exit the screen you are currently viewing.
Door Icon: On many screens you can click on the door icon to exit the screen you are currently viewing.
Q3. How can I design a label for an item in the Inventory Screen?
A3. First highlight the row with your mouse and then right click on it and select: Design a Label for this item. All the info in the fields in the row for the item will automatically be filled in for you in the Label Designer.
Q4. Can I double click on a row in any screen that I am currently viewing.
A4. YES! If you double click on a row it will transport you to the screen which has the relevent details about that row. Some screens will also allow you to right click.
Q5. My business has multiple computers. Will Gem Master Pro run on a Network?
A5. YES! The you can specify where the database is located (on menu, Tools, Options...). The database setting will be kept in Registry.You can move the database to the network so it can be shared with other PCs. Also you can change the database folder location etc...
Q6. When I look at All Items on Memo Report under the Reports menu there are no items listed, but if I go look at the memos under the Transactions menu there is 4 past due and 4 open. Why can't I see them listed in the All Items Memo Report?
A6. Go to the Memos Details screen and look at the status of each memo. If the status of the memos are either Purchased or Returned then you will NOT see these items listed in the All Items on Memo Report. This is because they have either been returned to the inventory due to the return status or removed from the inventory due to a purchase status.
Custom Features
Q7. Are custom features available for Gem Master Pro?
A7. Let us know your individual business needs and we will be happy to give you a design quote and include them in Gem Master Pro for you.
Q8. What does reference mean on the payment screen?
A8. Reference No. is either Invoice No. or Layaway No. depending on the transaction.
Q9. After a custormer makes a Purchase or Payment, how can I print out a receipt or an invioce?
A9.
Invoice:
To get an invoice for purchases go to the purchase screen under the transactions menu and either double click on a row with the customers name, or you can click on the green money bag (purchase invoice details) which will open up the purchase invoice details screen. Now click on the print preview icon to view the invoice or click the printer icon to print out the invoice.
Receipt:
To get a receipt for customer payments go to the payments screen under the transactions menu, highlight the customer name and click on the the print preview icon to view the receipt, or click the printer icon to print out the payment receipt.
-
Our Privacy Policy:
Any personal info entered will be strictly confidential and will not be sold or distributed to anyone.
-
To Use our
Web-Form:
Enter your Support Questions, Comments, or Suggestions Below.
-
Additional Contact Info:
-
Thanks for your interest in
Gold Calculator Software Products:
We are always happy to hear your comments, suggestions and support questions.